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How to deal with difficult customers
Dealing with difficult customers can be… well, difficult! If you and your team find yourselves in less-than-pleasant shopper interactions, having a plan is useful so you are better equipped to handle these situations with ease and grace. Prep yourself mentally –...
Covid-19 Information for Businesses
Whatever your business, it’s likely that Covid-19 will be impacting you. You may be dealing with stock shortages, exporting issues, disrupted travel plans or a sales downturn due to tourist drop off. The government’s business site has useful information on all areas...
A word from our Director, Ric Fletcher
It’s around this time of the year when business owners, entrepreneurs and the like, start having a much closer look at their numbers for the 2019 tax year. You may hand these over to your bookkeeper or your accountant to do the necessary reconciling and filing of...
What’s in the forecast?
When we set out on a fishing trip or hike, we always check the weather forecast. It’s no different in business. The forecast tells us if there’s bad weather (poor cashflow) in store based on the direction we’re heading. Your forecast will tell you: Whether you have...
