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Privacy Policy

Effective Date: 2025 / 09 / 16



This Privacy Policy explains how Ric Fletcher (“I,” “me,” or “my”) collects, uses, and protects your personal information when you use my website, book a consultation, or interact with me.

1. Who I Am

My name is Ric Fletcher, and I provide leadership coaching services to clients worldwide. I am based in South Africa and operate under my own name.

If you have questions about this Privacy Policy or your data, you can contact me at: info@ricfletcher.com

2. Information I Collect

I may collect the following types of personal information:

  • Contact information: your name, email address, and/or phone number (e.g., newsletter signup, ebook download, contact form, or discovery call booking).

  • Messages: any information you include when submitting a query via my contact form or when interacting with my WhatsApp bot.

  • Newsletter & marketing data: your name and email when subscribing to my newsletter or receiving ebooks and guides.

  • Discovery call information: when booking a free consultation, I may collect your job role, length of time in your role, country of residence, and a brief description of the leadership challenges you face.

  • Analytics data: website traffic, clicks, and interactions (via Framer’s built-in analytics tools). This information is aggregated and generally does not directly identify you.

3. How I Collect Data

  • Through forms on my website (newsletter signup, ebook downloads, contact form, and discovery call booking).

  • Via my WhatsApp bot, before connecting with me directly.

  • Automatically, through website analytics tools.

  • Through third-party service providers, primarily Hustlery, which manages my email marketing, intake forms, and lead handling.

4. How I Use Your Data

I use your personal information to:

  • Deliver ebooks, newsletters, and free resources.

  • Communicate with you and respond to your queries.

  • Share updates, guides, and coaching resources after signup.

  • Prepare for free consultation calls and better understand your leadership needs.

  • Tailor my coaching conversations and recommendations to your role, challenges, and location.

  • Improve my website and test different content for better user experience.

  • Manage leads and marketing via Hustlery.

  • Provide WhatsApp chatbot interactions and connect you with me directly.

  • Run international advertising campaigns (e.g., targeting the USA, UK, South Africa, New Zealand, and Australia).



I do not sell or rent your personal information to third parties.

5. Data Sharing & Storage

  • Hustlery processes names, emails, consultation intake responses, and related marketing data on my behalf. They securely store this information and help manage my newsletters, consultation bookings, and lead generation.

  • WhatsApp processes any messages exchanged through my WhatsApp bot.

  • Framer hosts my website and provides analytics.

  • Data may be stored on servers outside South Africa, including in the United States and other regions, depending on my providers’ infrastructure.

6. Data Retention

I will keep your information for as long as you remain subscribed, an active lead, or a client, or until you request deletion. You may unsubscribe from emails at any time using the link provided in each message.

7. Your Rights

Depending on where you live (including South Africa, the EU/EEA, the UK, USA, Australia, and New Zealand), you may have the right to:

  • Access the personal data I hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data.

  • Withdraw your consent to marketing at any time.

  • Object to certain uses of your data (such as analytics).

To exercise any of these rights, please email me at info@ricfletcher.com.

8. Payments & Billing

When you purchase coaching services, payments are processed securely through Paystack, our third-party payment processor. We do not store or have access to your full payment card details.

The information we receive from Paystack may include your name, email address, billing address, and confirmation of payment. We use this information only to:

  • Process and confirm your transaction

  • Issue invoices and receipts

  • Maintain financial records as required by law

  • Provide customer support related to your purchase

Your financial information is handled according to Paystack’s own privacy and security practices. We encourage you to review their Privacy Policy here: https://paystack.com/terms.

We retain payment-related records for as long as necessary to comply with accounting, tax, and legal obligations.

9. Security

I take reasonable steps to protect your personal information and work only with providers (such as Hustlery, WhatsApp, and Framer) that apply industry-standard safeguards. However, no system is completely secure, and I cannot guarantee absolute protection of your data.

10. Children

My services are not directed at children under 18. I do not knowingly collect information from children.

11. Changes to This Policy

I may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.”

12. Contact

For privacy-related inquiries, please contact:
info@ricfletcher.com

13. Cookies Policy

Our use of cookies

What are cookies?

Cookies are small text files that are placed on your device (computer, smartphone, etc.) when you visit a website. They are used to help websites function properly and to provide information to the website owner.

How we use cookies

Our website uses only strictly necessary cookies. These cookies are essential to enable you to use our website and its features, such as remembering your language settings, maintaining site security, and managing user sessions. Because these cookies are strictly necessary for the website to operate, they do not require your consent.

No personal data collected

We do not use any tracking cookies or non-essential cookies. We do not collect or store any personally identifiable information through cookies. The built-in analytics used by this website are designed to be privacy-friendly and do not track or store personal data.

Managing cookies

You can manage your cookie preferences through your web browser settings. Most browsers allow you to refuse or accept cookies and to delete cookies that have already been placed on your device. If you choose to refuse all cookies, some parts of our website may not function as intended.

Third-party cookies

We do not use any third-party services that place cookies on your device for advertising, analytics, or other non-essential purposes.